Question 1

The first step in the performance appraisal process is to

Accepted Answer

A)   perform a human resource inventory.
B)   establish performance standards.
C)   analyze the jobs to see what tasks must be performed.
D)   meet with employees and discuss the overall objectives of the firm.E) All of the above
F) A) and C)

Question 2

Managers at a local bank are discussing the absentee problems they are experiencing at their west-side location. Although the workers do a good job and serve customers well when they are on the job, they tend to report to work late at least two days each week, and often want to leave early. Job sharing might be a good staffing arrangement for the managers to consider.

Accepted Answer

A) True 
 B)False

Question 3

Students can benefit from networking in college even before they take their first full-time job.

Accepted Answer

A) True 
 B)False

Question 4

Epic Electronics International is a rapidly growing firm specializing in the production of sophisticated robots. One of the major problems Epic Electronics is likely to face is a shortage of qualified workers.

Accepted Answer

A) True 
 B)False

Question 5

As a human resources professional for a large company, Tommy is involved with the ________ process. His goal is to find the right number of qualified people at the right time. He will screen a qualified pool of candidates and send these individuals forward to others in the firm who will make the final selection decision.

Accepted Answer

A)   recruiting
B)   human resource allocating
C)   organizing
D)   job orienteeringE) C) and D)
F) A) and B)

Question 6

The Civil Rights Act of 1991

Accepted Answer

A)   declared affirmative action plans unconstitutional.
B)   requires any firm with over 600 employees to file an annual report with the Department of Labor identifying the steps it has taken to eliminate discriminatory practices.
C)   allows victims of discrimination to seek punitive damages.
D)   is the first law to declare reverse discrimination illegal.E) All of the above
F) A) and B)

Question 7

Recruiting is relatively easy today because qualified labor is so plentiful.

Accepted Answer

A) True 
 B)False

Question 8

The last step of the human resource planning system is to

Accepted Answer

A)   publish a human resource inventory listing the names, ages, job titles, skills, and other pertinent information for all employees in the organization.
B)   develop an affirmative action statement to explain how the company will meet federal government guidelines on hiring and promotions.
C)   hold a general meeting to explain the impact of the plan to employees.
D)   establish a strategic plan for recruiting, selecting, training, appraising, compensating, and scheduling the labor force.E) C) and D)
F) A) and B)

Question 9

The information contained in performance appraisals helps managers

Accepted Answer

A)   write job descriptions.
B)   compute the firm's overall performance in terms of a rate of return on investment.
C)   evaluate job applicants.
D)   make decisions about promotions, compensation, training, and firing.E) None of the above
F) A) and C)

Question 10

Which of the following statements best describes the current view of the role of human resource management within a firm?

Accepted Answer

A)   Human resource management is largely a clerical function that involves keeping records, processing payroll, and making sure that federal regulations are met.
B)   Human resource management has become so complex that only highly trained specialists should make human resource decisions.
C)   Human resource management functions have become so important that in many firms all managers now perform them.
D)   Changes in technology have largely done away with the need for a separate human resource department.E) A) and D)
F) All of the above

Question 11

Two advantages of using ________ to fill open positions are: (1)  it improves the morale of current employees, and (2)  the person filling the position is already familiar with the organization's culture and procedures.

Accepted Answer

A)   unskilled workers
B)   apprenticed workers
C)   promotions from within
D)   external sourcesE) C) and D)
F) All of the above

Question 12

Which of the following statements about performance appraisals is the most accurate?

Accepted Answer

A)   The most difficult step of a performance appraisal is almost always the actual evaluation of the employee's performance.
B)   Performance standards do not have to be measurable in order to be effective.
C)   The discussion of the results of a performance evaluation with an employee should allow the employee an opportunity to make suggestions about how to improve on current procedures.
D)   Most employees have a good understanding of the standards they are expected to meet, even if their managers do not explicitly communicate these standards.E) A) and B)
F) C) and D)

Question 13

Staff members from the human resource department seldom take part in initial screening interviews, but often participate in the follow-up interviews of top job candidates.

Accepted Answer

A) True 
 B)False

Question 14

Ernesto's business is growing at a steady rate, but he knew he can always do better! In order to capture more business, he would have to hire a few more sales professionals to sell into new markets. As he contemplated his staffing needs, his sister who worked in HR informed him that he needed to do a job analysis before hiring. Which of the following would be a logical part of a job analysis for a sales position?

Accepted Answer

A)   asking the current sales reps to create a log of their daily and weekly activities
B)   asking the HR specialist to create an online application for the position(s) 
C)   training new recruits
D)   determining how many sales reps other companies typically have on staffE) All of the above
F) B) and C)

Question 15

One of the main complaints made by critics of employment tests is that these tests

Accepted Answer

A)   fail to take the interests and personalities of the test takers into account.
B)   cannot measure basic competencies.
C)   may discriminate against certain groups.
D)   take so long to conduct and evaluate that they slow down the selection process.E) B) and C)
F) A) and D)

Question 16

Ted says he's working in his dream job. As an engineer for a major defense systems company, he is responsible for using sophisticated airplane and weaponry equipment that creates the exact conditions that one may experience if he or she uses the equipment in a real-life situation. Ted spends several hours each day performing

Accepted Answer

A)   vestibule training exercises.
B)   apprenticeship training exercises.
C)   distance training exercises.
D)   simulation training exercises.E) A) and B)
F) A) and C)

Question 17

When workers are a part of a team their compensation should be

Accepted Answer

A)   based strictly on their individual performance in order to encourage each worker to exert his or her maximum effort.
B)   based strictly on the achievements of their team in order to encourage teamwork and cooperation.
C)   a stated wage or salary that is not based on either team or individual performance, because it is very difficult to measure individual performance in a team environment.
D)   based on team performance, with additional rewards for those workers who make outstanding individual contributions.E) A) and B)
F) A) and C)

Question 18

Corporate HR for Corner Bookstores knows that sexual harassment in the workplace is a serious issue. In order to provide consistency in its effort to train employees about sexual harassment, HR management created a(n)  ________ program. Employees have a flexible time period when they can log on and receive exactly the same training as employees in all of the Corner Bookstores.

Accepted Answer

A)   online training
B)   off-the-job training
C)   vestibule training
D)   simulation trainingE) None of the above
F) B) and C)

Question 19

The Leaves of Green restaurant chain does not permit employees at corporate headquarters to work flextime schedules. The CEO spoke with employees and explained that shift workers at the corporate-owned restaurants cannot reasonably work that way and in order to keep things fair, he prefers that the corporate employees work regular hours from 8:00 a.m. until 5:00 p.m. or from 1:00 p.m. to 11:00 p.m., which is the other regular shift where they need staff. Workers at fast food operations do not have the opportunity for flextime schedules because they must be at work prior to the store's serving hours and usually after the store closes. They cannot plan their own schedule, but must comply with the hours that management needs help.

Accepted Answer

A) True 
 B)False

Question 20

Online training gives employers the ability to provide consistent content that is tailored to specific employee training needs.

Accepted Answer

A) True 
 B)False

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Staff members from the human resource department seldom take part in initial screening interviews, but often participate in the follow-up interviews of top job candidates.

Correct Answer
verified

Correct Answer
verified

Online training gives employers the ability to provide consistent content that is tailored to specific employee training needs.

Correct Answer
verified

Which of the following statements about performance appraisals is the most accurate?

Correct Answer
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Two advantages of using ________ to fill open positions are: (1) it improves the morale of current employees, and (2) the person filling the position is already familiar with the organization's culture and procedures.

Correct Answer
verified

The first step in the performance appraisal process is to

Correct Answer
verified

Correct Answer
verified

One of the main complaints made by critics of employment tests is that these tests

Correct Answer
verified

Correct Answer
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The last step of the human resource planning system is to

Correct Answer
verified

The information contained in performance appraisals helps managers

Correct Answer
verified

Correct Answer
verified

When workers are a part of a team their compensation should be

Correct Answer
verified

The Civil Rights Act of 1991

Correct Answer
verified

Epic Electronics International is a rapidly growing firm specializing in the production of sophisticated robots. One of the major problems Epic Electronics is likely to face is a shortage of qualified workers.

Correct Answer
verified

Recruiting is relatively easy today because qualified labor is so plentiful.

Correct Answer
verified

Correct Answer
verified

Students can benefit from networking in college even before they take their first full-time job.

Correct Answer
verified

Which of the following statements best describes the current view of the role of human resource management within a firm?

Correct Answer
verified

Correct Answer
verified

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Staff members from the human resource department seldom take part in initial screening interviews, but often participate in the follow-up interviews of top job candidates.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Online training gives employers the ability to provide consistent content that is tailored to specific employee training needs.

Correct AnswerverifiedShow Answer

Which of the following statements about performance appraisals is the most accurate?

Correct AnswerverifiedShow Answer

Two advantages of using ________ to fill open positions are: (1) it improves the morale of current employees, and (2) the person filling the position is already familiar with the organization's culture and procedures.

Correct AnswerverifiedShow Answer

The first step in the performance appraisal process is to

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

One of the main complaints made by critics of employment tests is that these tests

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The last step of the human resource planning system is to

Correct AnswerverifiedShow Answer

The information contained in performance appraisals helps managers

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When workers are a part of a team their compensation should be

Correct AnswerverifiedShow Answer

The Civil Rights Act of 1991

Correct AnswerverifiedShow Answer

Epic Electronics International is a rapidly growing firm specializing in the production of sophisticated robots. One of the major problems Epic Electronics is likely to face is a shortage of qualified workers.

Correct AnswerverifiedShow Answer

Recruiting is relatively easy today because qualified labor is so plentiful.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Students can benefit from networking in college even before they take their first full-time job.

Correct AnswerverifiedShow Answer

Which of the following statements best describes the current view of the role of human resource management within a firm?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

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