Question 1

______ theory states that individuals have five major types of hierarchical needs is:

Accepted Answer

A)   Maslow's
B)   McClelland's
C)   FIRO
D)   ERGE) All of the above
F) B) and C)

Question 2

What are the three characteristics of properly set goals?

Accepted Answer

concrete and specifi...

Question 3

Which of the following types of rewards has been shown not to increase performance?

Accepted Answer

A)   Financial
B)   Non-financial
C)   Social
D)   All three can increase performanceE) None of the above
F) All of the above

Question 4

According to _______, an employee's motivation is related to how fairly she believes she is being treated compared to other employees.

Accepted Answer

A)   Maslow's theory
B)   equity theory
C)   consistency theory
D)   ERG theoryE) None of the above
F) B) and D)

Question 5

In 2011, Harris Optical lost $450,000 in missing merchandise. As a result, it developed a plan in which employees in 2012 would share half of each dollar under $450,000 that was
Lost. Harris Optical is using a ______ plan.

Accepted Answer

A)   pay-for-performance
B)   merit pay
C)   gainsharing
D)   profit sharingE) All of the above
F) None of the above

Question 6

_____ self-esteem focuses on an individual's feelings in a particular situation whereas _____?self-esteem focuses on how a person feels about himself based on the expectations of others.

Accepted Answer

A)   Socially influenced / situational
B)   Situational / chronic
C)   Chronic / socially influenced
D)   Situational / socially influencedE) B) and C)
F) C) and D)

Question 7

_____ determines whether a person can do the job properly and ____ determines whether that person will do it properly.

Accepted Answer

A)   Satisfaction / motivation
B)   Ability / satisfaction
C)   Ability / motivation
D)   Motivation / satisfactionE) None of the above
F) A) and C)

Question 8

Dave is the owner of Cohen's Sassy Designs. He takes great effort to make sure that his employees know that if he promises a reward, he will always keep his word. Dave seems to believe in:

Accepted Answer

A)   consistency theory
B)   equity theory
C)   expectancy theory
D)   social learning theoryE) A) and B)
F) All of the above

Question 9

Which of the following is NOT a factor in determining the effectiveness of an incentive program?

Accepted Answer

A)   Timing of the incentive
B)   Contingency of the consequences
C)   Type of incentive used
D)   All three factors should be consideredE) A) and D)
F) None of the above

Question 10

The personality dimension of _____ is the best predictor of performance whereas _____ is the best predictor of promotions.

Accepted Answer

A)   openness / conscientiousness
B)   conscientiousness / extraversion
C)   extraversion / agreeableness
D)   conscientiousness / stabilityE) A) and B)
F) A) and C)

Question 11

Fred's parents tell him to try his best in college. Fred's first semester GPA is 1.8 and his parents are mad. What was wrong with the goal set for Fred?

Accepted Answer

A)   It was not specific
B)   It was not general enough
C)   It was too high
D)   Fred did not help set the goalE) All of the above
F) A) and D)

Question 12

What are the individual incentive plans?

Accepted Answer

pay-for-pe...

Question 13

Making goals _______ would not increase their effectiveness.

Accepted Answer

A)   specific
B)   general
C)   high but attainable
D)   concreteE) All of the above
F) None of the above

Question 14

Benefits provide ______ and variable pay provides _____.

Accepted Answer

A)   incentive / security
B)   security / security
C)   incentive / incentive
D)   security / incentiveE) B) and D)
F) B) and C)

Question 15

What are the three types of self-esteem?

Accepted Answer

chronic
si...

Question 16

Lona gives her employees attention, smiles at them, and nods her head in approval when they perform well. She is using _____ to motivate her employees.

Accepted Answer

A)   social recognition
B)   social learning
C)   equity
D)   valenceE) A) and B)
F) B) and D)

Question 17

Managers constructing a reinforcement hierarchy for employees are probably using:

Accepted Answer

A)   gainsharing
B)   the Premack principle
C)   social loafing
D)   classical conditioningE) None of the above
F) A) and B)

Question 18

Which of the following is the most complicated incentive plan?

Accepted Answer

A)   Merit pay
B)   Profit sharing
C)   Stock options
D)   Pay for performanceE) None of the above
F) A) and C)

Question 19

Bob hates his work but will work hard if the supervisor is around to punish employees who are not working. Bob is probably ______ motivation.

Accepted Answer

A)   high in extrinsic
B)   high in intrinsic
C)   low in both extrinsic and intrinsic
D)   high in both extrinsic and intrinsicE) B) and D)
F) A) and C)

Question 20

The president of Peso Bank tries to motivate employees by giving them $1,000 every time he notices them providing excellent customer service. The problem is that the president is never in the branch offices. According to the ____ component of expectancy theory, this plan will not motivate employees.

Accepted Answer

A)   equity
B)   expectancy
C)   instrumentality
D)   valenceE) A) and C)
F) All of the above

Exam 9: Employee Motivation

Dave is the owner of Cohen's Sassy Designs. He takes great effort to make sure that his employees know that if he promises a reward, he will always keep his word. Dave seems to believe in:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What are the individual incentive plans?

Correct Answerverifiedpay-for-pe...View AnswerShow Answer

Which of the following types of rewards has been shown not to increase performance?

Correct AnswerverifiedShow Answer

Lona gives her employees attention, smiles at them, and nods her head in approval when they perform well. She is using _____ to motivate her employees.

Correct AnswerverifiedShow Answer

According to _______, an employee's motivation is related to how fairly she believes she is being treated compared to other employees.

Correct AnswerverifiedShow Answer

_____ self-esteem focuses on an individual's feelings in a particular situation whereas _____?self-esteem focuses on how a person feels about himself based on the expectations of others.

Correct AnswerverifiedShow Answer

Bob hates his work but will work hard if the supervisor is around to punish employees who are not working. Bob is probably ______ motivation.

Correct AnswerverifiedShow Answer

In 2011, Harris Optical lost $450,000 in missing merchandise. As a result, it developed a plan in which employees in 2012 would share half of each dollar under $450,000 that was Lost. Harris Optical is using a ______ plan.

Correct AnswerverifiedShow Answer

What are the three types of self-esteem?

Correct Answerverifiedchronicsi...View AnswerShow Answer

______ theory states that individuals have five major types of hierarchical needs is:

Correct AnswerverifiedShow Answer

Managers constructing a reinforcement hierarchy for employees are probably using:

Correct AnswerverifiedShow Answer

_____ determines whether a person can do the job properly and ____ determines whether that person will do it properly.

Correct AnswerverifiedShow Answer

Fred's parents tell him to try his best in college. Fred's first semester GPA is 1.8 and his parents are mad. What was wrong with the goal set for Fred?

Correct AnswerverifiedShow Answer

Which of the following is the most complicated incentive plan?

Correct AnswerverifiedShow Answer

Making goals _______ would not increase their effectiveness.

Correct AnswerverifiedShow Answer

Benefits provide ______ and variable pay provides _____.

Correct AnswerverifiedShow Answer

The personality dimension of _____ is the best predictor of performance whereas _____ is the best predictor of promotions.

Correct AnswerverifiedShow Answer

What are the three characteristics of properly set goals?

Correct Answerverifiedconcrete and specifi...View AnswerShow Answer

Which of the following is NOT a factor in determining the effectiveness of an incentive program?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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pay-for-pe...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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_ self-esteem focuses on an individual's feelings in a particular situation whereas _?self-esteem focuses on how a person feels about himself based on the expectations of others.

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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chronic
si...
View Answer

Correct Answer
verified

Correct Answer
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_ determines whether a person can do the job properly and determines whether that person will do it properly.

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Benefits provide __ and variable pay provides _.

Correct Answer
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The personality dimension of _ is the best predictor of performance whereas _ is the best predictor of promotions.

Correct Answer
verified

Correct Answer
verified
concrete and specifi...
View Answer

Correct Answer
verified