Question 1

To effectively use the Balanced Scorecard,nonprofit and government organizations:

Accepted Answer

A)  must identify a clear strategy with outcomes identified.
B)  must focus on financial success as their primary objective.
C)  must shift thinking from what it plans to accomplish to what it plans to do.
D)  These organizations cannot effectively use the Balanced Scorecard.E) C) and D)
F) A) and C)

Question 2

Dakota's value proposition is:

Accepted Answer

A)  product innovation and leadership.
B)  lowest total cost.
C)  complete customer solutions.
D)  employees recognizing customer needs.E) A) and B)
F) None of the above

Question 3

How does a Balanced Scorecard for nonprofit and government agencies differ from a for-profit scorecard?

Accepted Answer

The organization's mission drives the no...

Question 4

The customer perspective of the Balanced Scorecard focuses on excellence in processes which satisfy customers.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements is true?

Accepted Answer

A)  Vision and mission statements set the general direction for the organization.
B)  Strategy is a concise, internally-focused statement of how the organization expects to compete and deliver value to customers.
C)  Mission is a concise, externally-focused statement that expresses how the organization wants to be perceived by the external world.
D)  Vision is about selecting the set of activities to create a sustainable difference in the marketplace.E) B) and C)
F) All of the above

Question 6

A chain of cause-and-effect relationships that appropriately link the four balanced scorecard perspectives is:

Accepted Answer

A)  a high return on investment causes customer loyalty that results in skilled production workers that improve process quality.
B)  skilled production workers help to produce process quality that results in customer loyalty that helps to increase return on investment.
C)  customer loyalty results in a high return on investment that results in the ability to attract skilled production workers that improve process quality.
D)  improved process quality results in a high return on investment that causes customer loyalty that results in the ability to attract skilled production workers.E) B) and D)
F) B) and C)

Question 7

What are the four key perspectives in the Balanced Scorecard? In a strategy map,what are the cause-and effect linkages among these four perspectives?

Accepted Answer

The Balanced Scorecard is a strategic pl...

Question 8

If the link to strategy is not clearly established,key performance indicator cards will lead to local but not to global or strategic improvements.

Accepted Answer

A) True 
 B)False

Question 9

What is a key performance indicator scorecard and how does it differ from the Balanced Scorecard? Which is more effective?

Accepted Answer

The Balanced Scorecard translates an organization's strategy into a set of performance measures that put that strategy into action with clearly-stated objectives, whereas the key performance indicator scorecard does not link the performance indicators to a strategy. The Balanced Scorecard is more effective because it links to the performance measures to a company's strategy.

Question 10

Draw a strategy map that identifies the cause-and-effect linkages of the following objectives:
Market share
Strategic technology availability
Grow revenues
Design and develop new products

Accepted Answer

Strategic technology availability→Design and develop new products→Market share→Grow revenues

Question 11

Database and information systems are physical assets which create distinctive value for companies.

Accepted Answer

A) True 
 B)False

Question 12

Many intangible assets:

Accepted Answer

A)  do not appear on the balance sheet since it is difficult to place a reliable financial value on them.
B)  should be evaluated with ROI and other performance measures.
C)  can be measured and managed with current financial control systems.
D)  are unimportant because they have no physical substance.E) A) and B)
F) A) and C)

Question 13

________ are generally written as action phrases and may also include the means and desired results.

Accepted Answer

A)  Mission statements
B)  Objectives
C)  Targets
D)  StrategiesE) A) and B)
F) B) and D)

Question 14

The FIRST step in developing strategic objectives for the Balanced Scorecard is:

Accepted Answer

A)  defining the long-run financial objectives.
B)  identifying the target customer.
C)  articulating the organization's vision.
D)  select objectives for the customer value proposition.E) A) and C)
F) A) and B)

Question 15

Nonprofit and government organizations:

Accepted Answer

A)  cannot use the Balanced Scorecard because they have no customers.
B)  cannot use the Balanced Scorecard because they have no financial objective.
C)  may use the Balanced Scorecard by adding a social impact perspective to the top of the strategy map.
D)  may use the Balanced Scorecard by not linking it to mission and strategy.E) None of the above
F) A) and D)

Question 16

What is the key ingredient to successful Balanced Scorecard implementation? Explain.

Accepted Answer

The key ingredient to successful Balance...

Question 17

Key performance indicator scorecards will typically use common measures,such as customer satisfaction,process quality,cost,and employee satisfaction and morale,.

Accepted Answer

A) True 
 B)False

Question 18

Outcomes,rather than activities,primarily drive the strategy of nonprofit and government organizations.

Accepted Answer

A) True 
 B)False

Question 19

The Balanced Scorecard is said to be "balanced" because it measures:

Accepted Answer

A)  short-term and long-term objectives.
B)  financial and nonfinancial objectives.
C)  internal and external objectives.
D)  All of the above are correct.E) None of the above
F) B) and D)

Question 20

Which of the following statements regarding the use of strategy in companies is correct?

Accepted Answer

A)  All employees are challenged to develop individual personal objectives that support corporate objectives.
B)  CEOs and senior leadership can implement a company's strategy by themselves.
C)  It is safe to assume that the workforce is incapable of understanding these concepts and ideas.
D)  All of the above are correct.E) None of the above
F) All of the above A

Exam 2: The Balanced Scorecard and Strategy Map

To effectively use the Balanced Scorecard,nonprofit and government organizations:

Correct Answer
verified

Dakota's value proposition is:

Correct Answer
verified

How does a Balanced Scorecard for nonprofit and government agencies differ from a for-profit scorecard?

Correct Answer
verified
The organization's mission drives the no...
View Answer

The customer perspective of the Balanced Scorecard focuses on excellence in processes which satisfy customers.

Correct Answer
verified

Which of the following statements is true?

Correct Answer
verified

A chain of cause-and-effect relationships that appropriately link the four balanced scorecard perspectives is:

Correct Answer
verified

What are the four key perspectives in the Balanced Scorecard? In a strategy map,what are the cause-and effect linkages among these four perspectives?

Correct Answer
Answered by ExamLex AI
The Balanced Scorecard is a strategic pl...
View Answer

If the link to strategy is not clearly established,key performance indicator cards will lead to local but not to global or strategic improvements.

Correct Answer
verified

What is a key performance indicator scorecard and how does it differ from the Balanced Scorecard? Which is more effective?

Draw a strategy map that identifies the cause-and-effect linkages of the following objectives: Market share Strategic technology availability Grow revenues Design and develop new products

Correct Answer
verified
Strategic technology availability→Design and develop new products→Market share→Grow revenues

Database and information systems are physical assets which create distinctive value for companies.

Correct Answer
verified

Many intangible assets:

Correct Answer
verified

________ are generally written as action phrases and may also include the means and desired results.

Correct Answer
verified

The FIRST step in developing strategic objectives for the Balanced Scorecard is:

Correct Answer
verified

Nonprofit and government organizations:

Correct Answer
verified

What is the key ingredient to successful Balanced Scorecard implementation? Explain.

Correct Answer
verified
The key ingredient to successful Balance...
View Answer

Key performance indicator scorecards will typically use common measures,such as customer satisfaction,process quality,cost,and employee satisfaction and morale,.

Correct Answer
verified

Outcomes,rather than activities,primarily drive the strategy of nonprofit and government organizations.

Correct Answer
verified

The Balanced Scorecard is said to be "balanced" because it measures:

Correct Answer
verified

Which of the following statements regarding the use of strategy in companies is correct?

Correct Answer
verified
A

Exam 2: The Balanced Scorecard and Strategy Map

To effectively use the Balanced Scorecard,nonprofit and government organizations:

Correct AnswerverifiedShow Answer

Dakota's value proposition is:

Correct AnswerverifiedShow Answer

How does a Balanced Scorecard for nonprofit and government agencies differ from a for-profit scorecard?

Correct AnswerverifiedThe organization's mission drives the no...View AnswerShow Answer

The customer perspective of the Balanced Scorecard focuses on excellence in processes which satisfy customers.

Correct AnswerverifiedShow Answer

Which of the following statements is true?

Correct AnswerverifiedShow Answer

A chain of cause-and-effect relationships that appropriately link the four balanced scorecard perspectives is:

Correct AnswerverifiedShow Answer

What are the four key perspectives in the Balanced Scorecard? In a strategy map,what are the cause-and effect linkages among these four perspectives?

Correct AnswerAnswered by ExamLex AIThe Balanced Scorecard is a strategic pl...View AnswerShow Answer

If the link to strategy is not clearly established,key performance indicator cards will lead to local but not to global or strategic improvements.

Correct AnswerverifiedShow Answer

What is a key performance indicator scorecard and how does it differ from the Balanced Scorecard? Which is more effective?

Draw a strategy map that identifies the cause-and-effect linkages of the following objectives: Market share Strategic technology availability Grow revenues Design and develop new products

Correct AnswerverifiedStrategic technology availability→Design and develop new products→Market share→Grow revenues

Database and information systems are physical assets which create distinctive value for companies.

Correct AnswerverifiedShow Answer

Many intangible assets:

Correct AnswerverifiedShow Answer

________ are generally written as action phrases and may also include the means and desired results.

Correct AnswerverifiedShow Answer

The FIRST step in developing strategic objectives for the Balanced Scorecard is:

Correct AnswerverifiedShow Answer

Nonprofit and government organizations:

Correct AnswerverifiedShow Answer

What is the key ingredient to successful Balanced Scorecard implementation? Explain.

Correct AnswerverifiedThe key ingredient to successful Balance...View AnswerShow Answer

Key performance indicator scorecards will typically use common measures,such as customer satisfaction,process quality,cost,and employee satisfaction and morale,.

Correct AnswerverifiedShow Answer

Outcomes,rather than activities,primarily drive the strategy of nonprofit and government organizations.

Correct AnswerverifiedShow Answer

The Balanced Scorecard is said to be "balanced" because it measures:

Correct AnswerverifiedShow Answer

Which of the following statements regarding the use of strategy in companies is correct?

Correct AnswerverifiedA

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The organization's mission drives the no...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
The Balanced Scorecard is a strategic pl...
View Answer

Correct Answer
verified

Correct Answer
verified
Strategic technology availability→Design and develop new products→Market share→Grow revenues

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The key ingredient to successful Balance...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A