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Which of the following key terms represents the types of decisions made at the operational, managerial, and strategic levels of a company?


A) Structured decisions
B) Unstructured decisions
C) Semistructured decisions
D) All of these

E) A) and D)
F) A) and C)

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The ______________-facing processes are also called front-office processes that result in a product or service received by an external customer.

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Which of the following represents the three different levels of a company pyramid from the top to the bottom?


A) Managerial-strategic-operational
B) Strategic-managerial-operational
C) Operational-managerial-strategic
D) Strategic-operational-managerial

E) B) and C)
F) All of the above

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Decision support systems, or DSSs, model information using OLAP, which provides assistance in evaluating and choosing among different courses of action.Which of the following does not represent an example of a DSS in business?


A) An insurance company using a system to gauge risk of providing insurance to drivers who have imperfect driving records
B) A medical doctor entering symptoms into a system to aid in diagnosing and treating patients
C) A manufacturing digital dashboard showing visualizations of inventory and production
D) A dentist entering symptoms into a system to help diagnose and treat patients

E) None of the above
F) A) and B)

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What are various commercial applications of artificial intelligence?


A) Drill-down
B) Sensitivity analysis
C) Digital dashboard
D) Intelligent system

E) A) and B)
F) B) and D)

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What is the system that focuses on evaluating and improving the processes that include both person-to-person workflow and system-to-system communications?


A) Business process management (BPM) systems
B) Semistructured systems
C) Virtual reality
D) All of these

E) B) and C)
F) A) and C)

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Which type of AI system assigns values of 0 and 1 to vague or ambiguous information?


A) Genetic algorithms
B) Artificial intelligence
C) Fuzzy logic
D) Intelligent agents

E) A) and B)
F) A) and C)

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Todd Haitz is the marketing manager for the National Basketball Association.Todd analyzes and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales.Todd uses an internal KPI to track his marketing campaign success.Which of the following would be an internal KPI Todd would use to track his marketing campaigns?


A) Marketing campaign ROI
B) Marketing campaign percentage of fans purchasing Sports Illustrated magazine
C) Marketing campaign advertiser revenue sales
D) Marketing campaign market share

E) All of the above
F) A) and B)

Correct Answer

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As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team.Today, Jerry is analyzing his data by looking at details, and details of details, of information.Which of the following common digital dashboard capabilities is Jerry using to analyze his departments success?


A) Slice-and-dice
B) Competitive tables
C) Drill-down
D) Consolidation

E) All of the above
F) C) and D)

Correct Answer

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The primary goal of an As-Is process model is to simplify, eliminate, and improve the To-Be processes.

A) True
B) False

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What do usability effectiveness MIS metrics measure?


A) The ease with which people perform transactions and find information
B) The number of customers an organization "touches" for the first time and persuades to purchase its products or services
C) The amount of time a system takes to perform a transaction
D) The number of hours a system is available for users

E) A) and B)
F) C) and D)

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According to Peter Drucker, what are managers who do things right addressing?


A) Efficiency
B) Effectiveness
C) Both efficiency and effectiveness
D) Customer satisfaction only

E) B) and D)
F) A) and B)

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Which of the following processes focuses on the entire customer order process and operates across functional departments?


A) Order to delivery process
B) Customer billing process
C) Customer loan process
D) All of these

E) A) and C)
F) B) and D)

Correct Answer

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What is drill-down capability?


A) Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B) The ability to look at information from different perspectives
C) Enables users to get details, and details of details, of information
D) Finds the inputs necessary to achieve a goal such as a desired level of output

E) B) and C)
F) B) and D)

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A ________________ lane layout arranges the steps of a business process into a set of rows depicting the various elements.

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What-if analysis checks the impact of a __________ in an assumption on the proposed solution.

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Which of the following offers an example of an intelligent agent that uses a multi-agent system?


A) A cargo transport system
B) Book distribution center
C) A flu epidemic
D) All of these

E) B) and C)
F) None of the above

Correct Answer

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When evaluating the five steps in the order-to-delivery business process, step one includes creating a campaign and checking inventory, which are both part of the sales function.

A) True
B) False

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Artificial intelligence simulates ______________ intelligence such as the ability to reason and learn.

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Review the following list of key terms and determine which one typically occurs during operational business process improvement.


A) Automation
B) Streamlining
C) Reengineering
D) Improvement

E) A) and C)
F) All of the above

Correct Answer

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