Question 1

Which of the following situations is most likely to result in conflict?

Accepted Answer

A)   clear job boundaries
B)   independent tasks
C)   competition for limited resources
D)   realistic expectations
E)   clear policies, standards, and rulesF) C) and E)
G) B) and D)

Question 2

___________ are members' interactions aimed at working through task and interpersonal disagreements.

Accepted Answer

A)   Conflict processes
B)   Conflict states
C)   Conflict handling styles
D)   Dialectic methods
E)   Contact hypothesesF) C) and D)
G) A) and D)

Question 3

The relationship between conflict intensity and performance outcomes can be described as

Accepted Answer

A)   the higher the conflict intensity, the lower the performance.
B)   the higher the conflict intensity, the higher the performance.
C)   higher conflict intensity is related to moderate performance.
D)   both high and low conflict intensity are related to lower performance.
E)   conflict intensity is unrelated to performance.F) A) and E)
G) None of the above

Question 4

Ibide is a married,postgraduate student with a young son.She must balance academics,work,and family responsibilities.Ibide is experiencing pressure from all sides.Participation in academic work is more difficult because family and work responsibilities conflict,which tends to affect academic performance and social interactions.
1.Her graduate advisor is asking her to be his teaching assistant.
2.Her boss wants her to become the manager of the coffee shop,because she is so responsible.
3.Finally,her husband-another postgraduate student-is quite traditional and feels that she isn't paying enough attention to their son.He wants her to make a choice: extend her postgraduate studies or quit her job.
Discuss the issue of work-family conflict,including identifying the various types of work-family conflict.What are the negative consequences of work-family conflict? What can organizations do to alleviate this?

Accepted Answer

Work-family conflict occurs when the de...

Question 5

The styles of conflict handling are differentiated along two dimensions:

Accepted Answer

A)   internal and external.
B)   functional and dysfunctional.
C)   social and cognitive.
D)   perceptual and real.
E)   concern for others and concern for self.F) B) and E)
G) D) and E)

Question 6

Dan Smith is a lawyer,representing Mom & Pop's Shop in a negotiations with its staff.Among other things,he notes that:
1.If he provides medical benefits,it will send the company into bankruptcy.
2.He is not authorized to address any vacation or sick time benefits.
3.He is unaware of any concerns with pension benefits. 
Statements 1 and 2 are outright lies.Statement 3 is misleading,because Dan is aware that management is studying some form of pension benefits,but hasn't come to any conclusion.
What is the role of ethics in negotiations? Identify and discuss at least four questionable tactics in negotiation.

Accepted Answer

The success of negotiations is often inf...

Question 7

Trained _________,typically from outside agencies,are versed in relevant laws and case precedents.The parties agree ahead of time to accept the decision of this neutral person in a formal setting,often complete with evidence and witnesses.

Accepted Answer

A)   mediators
B)   arbitrators
C)   facilitators
D)   conciliators
E)   ombudsmansF) B) and D)
G) B) and E)

Question 8

Roger manages both Bill and Nancy.They are in an argument about who should handle a particular job.Roger encourages them to deal directly with each other in a positive and constructive manner.Roger is acting as a(n)

Accepted Answer

A)   facilitator.
B)   arbitrator.
C)   ombudsman.
D)   conciliator.
E)   negotiator.F) D) and E)
G) A) and E)

Exam 10: Managing Conflict and Negotiations

Which of the following situations is most likely to result in conflict?

Correct Answer
verified

Correct Answer
verified

Work-family conflict occurs when the de...
View Answer

Correct Answer
verified
The success of negotiations is often inf...
View Answer

Roger manages both Bill and Nancy.They are in an argument about who should handle a particular job.Roger encourages them to deal directly with each other in a positive and constructive manner.Roger is acting as a(n)

Correct Answer
verified

Trained _________,typically from outside agencies,are versed in relevant laws and case precedents.The parties agree ahead of time to accept the decision of this neutral person in a formal setting,often complete with evidence and witnesses.

Correct Answer
verified

___________ are members' interactions aimed at working through task and interpersonal disagreements.

Correct Answer
verified

The styles of conflict handling are differentiated along two dimensions:

Correct Answer
verified

The relationship between conflict intensity and performance outcomes can be described as

Correct Answer
verified

Exam 10: Managing Conflict and Negotiations

Which of the following situations is most likely to result in conflict?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedWork-family conflict occurs when the de...View AnswerShow Answer

Correct AnswerverifiedThe success of negotiations is often inf...View AnswerShow Answer

Roger manages both Bill and Nancy.They are in an argument about who should handle a particular job.Roger encourages them to deal directly with each other in a positive and constructive manner.Roger is acting as a(n)

Correct AnswerverifiedShow Answer

Trained _________,typically from outside agencies,are versed in relevant laws and case precedents.The parties agree ahead of time to accept the decision of this neutral person in a formal setting,often complete with evidence and witnesses.

Correct AnswerverifiedShow Answer

___________ are members' interactions aimed at working through task and interpersonal disagreements.

Correct AnswerverifiedShow Answer

The styles of conflict handling are differentiated along two dimensions:

Correct AnswerverifiedShow Answer

The relationship between conflict intensity and performance outcomes can be described as

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Work-family conflict occurs when the de...
View Answer

Correct Answer
verified
The success of negotiations is often inf...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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