Question 1

In _____, an application of Web 2.0, users subscribe to receive news, blogs, or other information they select.

Accepted Answer

A)   podcasts
B)   hosted services
C)   wikis
D)   really simple syndication
E)   mashupsF) A) and D)
G) None of the above

Question 2

Scott, a company representative from the United States, and Samir, a company representative from India, are having problems understanding what each other expects regarding the completion on the project. This is most likely due to

Accepted Answer

A)   people's perceptions can undermine attempts to communicate.
B)   communication breakdowns often occur when business transactions take place between people from different countries.
C)   people do not pay attention to everything going on around them.
D)   people send mixed signals that can undermine the intended messages.
E)   nonverbal communication patterns are different and confusing.F) A) and E)
G) All of the above

Question 3

Which of the following practices should be avoided in order to listen effectively?

Accepted Answer

A)   focusing on central ideas
B)   withholding evaluation until the speaker's message is understood
C)   judging the speaker's delivery instead of the content
D)   capitalizing on thought speed
E)   having several systems for note takingF) None of the above
G) A) and D)

Question 4

________ is any interference in the communication process that blocks perfect understanding.

Accepted Answer

A)   A cue
B)   Noise
C)   An amplifier
D)   Reinforcement
E)   AmbiguityF) A) and B)
G) All of the above

Question 5

_____ communication is information shared among people on the same hierarchical level.

Accepted Answer

A)   Vertical
B)   Horizontal
C)   Upward
D)   Downward
E)   IntrapersonalF) All of the above
G) A) and E)

Question 6

Which of the following is true of communication?

Accepted Answer

A)   It primarily involves withholding and distorting information.
B)   It refers to the transmission of information and meaning from one party to another through the use of shared symbols.
C)   It ends when a sender transmits his or her message.
D)   It is less accurate when it is two way than when it is one way.
E)   It can seldom be hampered as there is perfect correlation between what a sender has to say and what people hear.F) A) and E)
G) A) and D)

Question 7

When a manager overhears a grapevine conversation, he or she should do all of the following expect

Accepted Answer

A)   talk to the people involved.
B)   prevent rumors by explaining uncertainties.
C)   neutralize started rumors.
D)   address the employees at the next all staff meeting.
E)   dispel uncertainties by providing facts.F) B) and E)
G) A) and D)

Question 8

_____ communication is the richest medium because it offers a variety of cues in addition to words.

Accepted Answer

A)   Text message
B)   E-mail
C)   Face-to-face
D)   Telephone
E)   VideoF) A) and D)
G) B) and C)

Question 9

Which of the following is a disadvantage of written communication?

Accepted Answer

A)   It leads to spontaneous responses.
B)   There is no permanent record of the message.
C)   It provides a receiver little time to analyze the message.
D)   The message cannot be revised several times.
E)   The message must contain enough information to answer anticipated questions.F) A) and E)
G) A) and D)

Question 10

Which of the following is recommended when making a presentation to an audience who speaks a different language?

Accepted Answer

A)   Repeat each important idea using different words to explain the same concept.
B)   Eliminate facial and hand gestures as they distract the audience.
C)   Use passive verbs.
D)   Use colloquial expressions frequently.
E)   Avoid pausing between sentences.F) All of the above
G) A) and D)

Question 11

The grapevine can be managed in several ways. Describe the different ways using examples.

Accepted Answer

The grapev...

Question 12

Silence has no significance in communication.

Accepted Answer

A) True 
 B)False

Question 13

The fewer authority levels through which communication must pass, the less information will be lost or distorted. As a result, in flatter organizations, _____ is less of a problem with downward communication.

Accepted Answer

A)   filtering
B)   miscommunication
C)   lack of openness
D)   information overload
E)   inconsistent communicationF) A) and B)
G) B) and C)

Question 14

People are more likely to remember and buy into a speaker's message if the speaker can

Accepted Answer

A)   exclude emotional content from it.
B)   express it as a simple story.
C)   include jargon in it.
D)   express it using fancy words.
E)   avoid using nonverbal signals while communicating it.F) All of the above
G) B) and C)

Question 15

Explain the problems that underlie the lack of information in an organization.

Accepted Answer

Several problems und...

Question 16

Asha, a team lead, wanted to make some changes in the seating arrangement of her team members in order to improve communication between them. She chalked out a plan that she thought would suit everybody. She sent the plan to all the members and asked them for their opinions and suggestions. This is an example of

Accepted Answer

A)   one-way communication.
B)   intrapersonal communication.
C)   two-way communication.
D)   a soliloquy.
E)   a monologue.F) A) and D)
G) A) and C)

Question 17

When you withhold, ignore, or distort information, you are using the process of

Accepted Answer

A)   filtering.
B)   decoding.
C)   perception.
D)   nonverbal behavior.
E)   verbal behavior.F) A) and B)
G) D) and E)

Question 18

Ethan, a general manager at Coral Products Inc., has decided to work from home as his wife is ill. He uses e-mails and teleconferencing to communicate with his team members and customers. This system of working is an example of

Accepted Answer

A)   crowdsourcing.
B)   outsourcing.
C)   virtual offices.
D)   job rotation.
E)   job sharing.F) A) and C)
G) A) and E)

Question 19

Tara works as a senior manager at TechWin Software Inc. As part of her improvement program, she asked her team members to state what they felt was a demerit in her leadership style. Nobody criticized her because they knew that she liked being praised by her peers and friends. In this scenario, the team members were engaged in

Accepted Answer

A)   decoding.
B)   accommodating.
C)   filtering.
D)   blogging.
E)   encrypting.F) C) and E)
G) D) and E)

Question 20

Which of the following is true of face-to-face communication?

Accepted Answer

A)   It is a less rich medium than telephone.
B)   It is best suited to transmit simple and routine messages.
C)   It allows more descriptive language than a memo does.
D)   It provides lesser opportunity for feedback than a memo does.
E)   It limits the variety of cues that can be conveyed.F) A) and D)
G) A) and E)

Exam 13: Communicating

In _____, an application of Web 2.0, users subscribe to receive news, blogs, or other information they select.

Correct Answer
verified

_____ communication is the richest medium because it offers a variety of cues in addition to words.

Correct Answer
verified

Scott, a company representative from the United States, and Samir, a company representative from India, are having problems understanding what each other expects regarding the completion on the project. This is most likely due to

Correct Answer
verified

Correct Answer
verified

Which of the following is recommended when making a presentation to an audience who speaks a different language?

Correct Answer
verified

________ is any interference in the communication process that blocks perfect understanding.

Correct Answer
verified

The fewer authority levels through which communication must pass, the less information will be lost or distorted. As a result, in flatter organizations, _____ is less of a problem with downward communication.

Correct Answer
verified

Explain the problems that underlie the lack of information in an organization.

Correct Answer
verified
Several problems und...
View Answer

Ethan, a general manager at Coral Products Inc., has decided to work from home as his wife is ill. He uses e-mails and teleconferencing to communicate with his team members and customers. This system of working is an example of

Correct Answer
verified

Silence has no significance in communication.

Correct Answer
verified

_____ communication is information shared among people on the same hierarchical level.

Correct Answer
verified

People are more likely to remember and buy into a speaker's message if the speaker can

Correct Answer
verified

Correct Answer
verified

Which of the following is true of face-to-face communication?

Correct Answer
verified

Which of the following is true of communication?

Correct Answer
verified

When you withhold, ignore, or distort information, you are using the process of

Correct Answer
verified

When a manager overhears a grapevine conversation, he or she should do all of the following expect

Correct Answer
verified

Which of the following is a disadvantage of written communication?

Correct Answer
verified

Which of the following practices should be avoided in order to listen effectively?

Correct Answer
verified

The grapevine can be managed in several ways. Describe the different ways using examples.

Correct Answer
verified
The grapev...
View Answer

Exam 13: Communicating

In _____, an application of Web 2.0, users subscribe to receive news, blogs, or other information they select.

Correct AnswerverifiedShow Answer

_____ communication is the richest medium because it offers a variety of cues in addition to words.

Correct AnswerverifiedShow Answer

Scott, a company representative from the United States, and Samir, a company representative from India, are having problems understanding what each other expects regarding the completion on the project. This is most likely due to

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is recommended when making a presentation to an audience who speaks a different language?

Correct AnswerverifiedShow Answer

________ is any interference in the communication process that blocks perfect understanding.

Correct AnswerverifiedShow Answer

The fewer authority levels through which communication must pass, the less information will be lost or distorted. As a result, in flatter organizations, _____ is less of a problem with downward communication.

Correct AnswerverifiedShow Answer

Explain the problems that underlie the lack of information in an organization.

Correct AnswerverifiedSeveral problems und...View AnswerShow Answer

Ethan, a general manager at Coral Products Inc., has decided to work from home as his wife is ill. He uses e-mails and teleconferencing to communicate with his team members and customers. This system of working is an example of

Correct AnswerverifiedShow Answer

Silence has no significance in communication.

Correct AnswerverifiedShow Answer

_____ communication is information shared among people on the same hierarchical level.

Correct AnswerverifiedShow Answer

People are more likely to remember and buy into a speaker's message if the speaker can

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is true of face-to-face communication?

Correct AnswerverifiedShow Answer

Which of the following is true of communication?

Correct AnswerverifiedShow Answer

When you withhold, ignore, or distort information, you are using the process of

Correct AnswerverifiedShow Answer

When a manager overhears a grapevine conversation, he or she should do all of the following expect

Correct AnswerverifiedShow Answer

Which of the following is a disadvantage of written communication?

Correct AnswerverifiedShow Answer

Which of the following practices should be avoided in order to listen effectively?

Correct AnswerverifiedShow Answer

The grapevine can be managed in several ways. Describe the different ways using examples.

Correct AnswerverifiedThe grapev...View AnswerShow Answer

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Several problems und...
View Answer

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The grapev...
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